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ABOUT US

Information about the company

Collinson Hall is the trading name of Collinson Hall Limited (Registered in England No. 6306924).
The registered address for this company is 9-11 Victoria Street, St Albans, Herts. AL1 3UB.....


All information held by electronic means is held in accordance with the Data Protection Act and will not be passed to any third party without consent. 

PLEASE NOTE YOUR CALLS MAY RECORDED FOR TRAINING AND MONITORING PURPOSES

Collinson Hall - Who we are. A (very) brief history

Collinson Hall is a company formed from two very well known property businesses (Collinson Estate Agents & Halls Estate Agents) both of which have a heritage in St Albans. In fact Halls was founded in 1825.....


..... The company is wholly owned by Steve Walker who is also Managing Director and an enthusiastic St Albans resident and advocate.

Steven bought Collinsons back to life in 1989 after the former version was bought-up in the corporate buy-outs of the late 1980's. At this time the company was based in Holywell Hill. 

In 1992 a second office was opened in Chiswell Green (where it remains) serving the residential sales and lettings needs of the Chiswell Green, Park Street and Bricket Wood communities.

In 1999 Collinsons moved to Victoria Street sharing the premises with Halls Estate Agents. There was a clear synergy between the companies with Collinsons focussing on residential sales and Halls focussing on residential lettings, commercial and professional work.

Through working closely together there evolved a point at which it made sense to bring them together and Collinson Hall was formed in 2007.

The company continues to thrive in the face of much competition and looks forward to working with clients new and old for many years to come.

Complaints procedure

We would hope that all of your dealings with Collinson Hall are successful and trouble free. However, should there be a problem and you wish to make a complaint we have a procedure that will hopefully make it clear how to go about making the complaint and who to contact.....


Complaints procedure. In the event of a complaint - please follow the procedure below depending on which department the complaint relates-to. 

Complaints Procedure for Residential Block Management 

STEP 1- Full details of the complaint must be received in writing to Gary Ashton, Manager of Residential Block Management, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 2- If you are still not satisfied, you can escalate the complaint for review to the Managing Director, Steven Walker, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 3- If you are still not satisfied (or more than 8 weeks have elapsed since the complaint was first made), you can take the matter up with The Property Ombudsman without charge. 

The Property Ombudsman   
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP 

Tel: 01722 333306 
Website www.tpos.co.uk
Email [email protected]
The above complaints procedure is available to all leaseholder’s and clients. 

Complaints Procedure for Residential Sales - St Albans 

STEP 1- Full details of the complaint must be received in writing to Rod Fullbrook, Manager of Residential Sales, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 2- If you are still not satisfied, you can escalate the complaint for review to the Managing Director, Steven Walker, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 3- If you are still not satisfied (or more than 8 weeks have elapsed since the complaint was first made), you can take the matter up with The Property Ombudsman without charge. 

The Property Ombudsman   
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP 
Tel: 01722 333306 
Website www.tpos.co.uk
Email [email protected] 

Complaints Procedure for Residential Sales - Chiswell Green 

STEP 1- Full details of the complaint must be received in writing to Rene Floor, Manager of Residential Sales - Chiswell Green, this can be sent by email to [email protected]or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 2- If you are still not satisfied, you can escalate the complaint for review to the Managing Director, Steven Walker, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 3- If you are still not satisfied (or more than 8 weeks have elapsed since the complaint was first made), you can take the matter up with The Property Ombudsman without charge. 

The Property Ombudsman   
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP 

Tel: 01722 333306 
Website www.tpos.co.uk
Email [email protected]  

Complaints Procedure for Residential Lettings 

STEP 1- Full details of the complaint must be received in writing to Philippa Dowson, Manager of Residential Lettings, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 2- If you are still not satisfied, you can escalate the complaint for review to the Managing Director, Steven Walker, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 3- If you are still not satisfied (or more than 8 weeks have elapsed since the complaint was first made), you can take the matter up with The Property Ombudsman without charge. 

The Property Ombudsman   
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP 

Tel: 01722 333306 
Website www.tpos.co.uk
Email [email protected] 

Complaints Procedure for Commercial Department 

STEP 1- Full details of the complaint must be received in writing to Richard Fane, Manager of Commercial Department, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 2- If you are still not satisfied, you can escalate the complaint for review to the Managing Director, Steven Walker, this can be sent by email to [email protected] or by letter to above address. The complaint will be acknowledged within two working days and you can expect to receive an full response within 21 days. 

STEP 3- If you are still not satisfied (or more than 8 weeks have elapsed since the complaint was first made), you can take the matter up with The Property Ombudsman without charge. 

The Property Ombudsman   
Milford House 
43-55 Milford Street 
Salisbury 
Wiltshire 
SP1 2BP 

Tel: 01722 333306 
Website www.tpos.co.uk 
Email [email protected] . 

A copy of the Property Ombudsman Code of Practice is available here for sales and here for lettings  

Collinson Hall are members of the National Association of Estate Agents, ALRLA and ARMA and also adhere to their codes of practice.

Official notice about our "appointed representative" status

Collinson Hall Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909


Collinson Hall Limited  is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909

WHAT OUR CLIENTS ARE SAYING

  • Hi Jackie,
    As a tenant of one of your managed properties for the past 5 years we would like to let you know how happy we are with the excellent service you provide.
    Whenever we have contacted you with any problems it has been solved in a fast, efficient and professional manner.
    We are always contacted to let us know when the service engineers are attending to rectify the problems.
    We have recommended Collinson Hall to family and friends.
    Once again, may I thank you for your help.
  • Hi David. Thanks very much for the message. We got in by mid-afternoon on Friday and it's all taking shape nicely. Thanks so much for all your help over the past few months. I really appreciated all your proactive communications and support in completing the chain. Kind regards, TP
  • Thank you for all of your help and advice during our move. Everything went amazingly smoothly and that was mainly because of your hard work! Thank you. V. & O. P.
MORE +

HELPFUL ADVICE CENTRE

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We're here to help

Use the webform below to ask any your question

We'll get back to you as soon as possible.

Answers to previously asked questions...

  • How much is an annual season ticket from St Albans to St Pancras?

    As at Apr 2016. The standard charge quoted on the Thameslink website is £3,320.00.

  • What are the stamp duty thresholds for buying a property?

    Its all got complicated and now depends if you are buying a property as a principle residence. The most up to date info (as Apr 16) is here https://www.gov.uk/stamp-duty-land-tax/residential-property-rates

  • I am tenant looking to rent one of your properties. What charges should I expect to pay.
    You can find this information in the tenant section of our website - should it need any clarification please call 01727 794104 and we can run through it with you.
  • Why do you ask for so much information about my property? (From a landlord)
    As your agents, we need to know about a variety of little things to be effective in marketing and managing your property. Each piece of information will enable us to either keep you and your property legally compliant, prevent misunderstandings and wasted viewing appointments, or ensure that your tenants have all they need to properly maintain and look after your property throughout their tenancy.
  • How can I find out about school catchment areas?

    Tricky as the rules seem to change but we use School Guru who come up with very useful info - this link will take you to their website http://www.schoolguruhertfordshire.co.uk/

  • What are "exchange" and "completion"
    The exchange means the exchange of contracts. Many years ago this meant that the buyer and sellers solicitors met and literally exchanged the contracts in identical form signed by their respective clients. Today the exchange usually just takes place over the telephone where each solicitor confirms they are in possession of a signed contract. Exchange is a significant milestone in that the transaction becomes a legally binding contract between the seller and the buyer at that point. One of the terms of the contract at exchange will be the completion date. Referred to as completion. This is the date on which the title to the property is transferred by the sellers solicitor to the buyer, the buyers solicitor transfers the agreed sale price to the seller and the buyer takes possession of the property. This is the date that the new owner of the property usually moves in. There is usually a time period between exchange and completion and this period can vary from a few seconds if exchange and completion take place on the same day or several months, even years. The norm however is usually between 2 and 6 weeks, and it is during this period that each party is able to book removals, make arrangements for the transfer of utilities and post and of course tell friends and family, or not !
  • I understand I need an EPC - how much is it and how long will it take?
    We can organise this through a third party. It takes about 24 hours and costs £50 plus VAT.

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We would be pleased to organise this for you.
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When asked to give a "valuation" we will offer you our opinion of the likely figure you should expect to achieve should the property be put to the market.... MORE