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Hi Steven, I hope you don’t mind me emailing you, but I wanted to provide some feedback to you on the quality of your staff, in particular Robert. Robert has dealt with me throughout the whole purchasing process with politeness, courtesy, helpfulness and respect. He has still got the best price for the sellers (we paid over the asking price to get the house) so has maintained his role in the process but has facilitated the purchase and made our experience less stressful, been on hand to help answer queries and ensured a smooth transition from initial offer through to completion. I have enjoyed working with him and his hard work co-ordinating between the sellers and their solicitors, myself (enabling me to chase my solicitor and feedback where needed) has been clear to see. We would very much consider using Collinson Hall in the future as I believe your ability to deal with both parties well during a sale actually increases the likelihood of them going ahead and it being a relatively pain-free process. This approach seems far more sensible to me than the hard-nosed price-driven approach adopted by many others. This feedback extends to your other staff too; we have met with several of your staff (as we’ve had several viewings at the house to meet with builders, etc.) and all have had a friendly and courteous approach, particularly Philippa. Many thanks for all the help provided in the purchase of our house.
We wanted to thank both of you for your work but also your approach to the sale of C. Avenue. We really feel it couldn’t have been handled better by any other agent and will recommend you when we get the opportunity. It was interesting how important the matter of trust was. It must be really difficult to maintain the trust of both vendor and client when they have different agendas – but you seem to be able to do this. It must be the years of experience.
Dear Elaine, Thanks for telephoning regarding the completion of the sale of my uncle’s house. You have helped me with everything all the way through - far more than I could have expected. As I have had to conduct the sale from Norfolk, the fact that you were on hand in St Albans to organise things has been marvellous. You negotiated a price above the asking price with buyers who had no chain and everything went like clockwork. Thanks to you and the staff at Collinson Hall a very difficult time was made easy.
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