Information about the company

Collinson Hall is the trading name of Collinson Hall Limited (Registered in England No. 6306924).
The registered address for this company is 9-11 Victoria Street, St Albans, Herts. AL1 3UB.....

All information held by electronic means is held in accordance with the Data Protection Act and will not be passed to any third party without consent. 


Collinson Hall - Who we are. A (very) brief history

Collinson Hall is a company formed from two very well known property businesses (Collinson Estate Agents & Halls Estate Agents) both of which have a heritage in St Albans. In fact Halls was founded in 1825.....

..... The company is wholly owned by Steve Walker who is also Managing Director and an enthusiastic St Albans resident and advocate.

Steven brought Collinsons back to life in 1989 after the former version was bought-up in the corporate buy-outs of the late 1980's. At this time the company was based in Holywell Hill. 

In 1992 a second office was opened in Chiswell Green (where it remains) serving the residential sales and lettings needs of the Chiswell Green, Park Street and Bricket Wood communities.

In 1999 Collinsons moved to Victoria Street sharing the premises with Halls Estate Agents. There was a clear synergy between the companies with Collinsons focussing on residential sales and Halls focussing on residential lettings, commercial and professional work.

Through working closely together there evolved a point at which it made sense to bring them together and Collinson Hall was formed in 2007.

The company continues to thrive in the face of much competition and looks forward to working with clients new and old for many years to come.

Complaints procedure

We would hope that all of your dealings with Collinson Hall are successful and trouble free. However, should there be a problem and you wish to make a complaint we have a procedure that will hopefully make it clear how to go about making the complaint and who to contact.....

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. 

We will then investigate your complaint. This will normally be dealt with by the Head of Department who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. 

If, at this stage, you are still not satisfied, you should contact us again within 90 days and we will arrange for a separate review to take place by a senior member of staff.  

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House 
43-45 Milford Street 

01722 333 306

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. 

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review. 

A copy of the Property Ombudsman Code of Practice is available here for sales and here for lettings  

Collinson Hall are members of the National Association of Estate Agents, ARLA and ARMA and also adhere to their codes of practice.



Official notice about our "appointed representative" status

Collinson Hall Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909

Collinson Hall Limited  is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909

Client money protection

Collinson Hall are part of the National Federation of Property Professionals Client Money Protection Scheme through their membership of ARLA Propertymark ( The Association of Residential Letting Agents )


  • Hi Jackie,
    As a tenant of one of your managed properties for the past 5 years we would like to let you know how happy we are with the excellent service you provide.
    Whenever we have contacted you with any problems it has been solved in a fast, efficient and professional manner.
    We are always contacted to let us know when the service engineers are attending to rectify the problems.
    We have recommended Collinson Hall to family and friends.
    Once again, may I thank you for your help.
  • Hi David. Thanks very much for the message. We got in by mid-afternoon on Friday and it's all taking shape nicely. Thanks so much for all your help over the past few months. I really appreciated all your proactive communications and support in completing the chain. Kind regards, TP
  • Thank you for all of your help and advice during our move. Everything went amazingly smoothly and that was mainly because of your hard work! Thank you. V. & O. P.



We're here to help

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Answers to previously asked questions...

  • How much is an annual season ticket from St Albans to St Pancras?

    As at Dec 2018. The standard charge quoted on the Thameslink website for annual season ticket is £3,500.00. For a monthly season ticket is £336.00 and for a weekly season ticket is £87.50.

  • What are the stamp duty thresholds for buying a property?

    Its all got complicated and now depends if you are buying a property as a principle residence. The most up to date info (as Apr 16) is here

  • I am tenant looking to rent one of your properties. What charges should I expect to pay.
    You can find this information in the tenant section of our website - should it need any clarification please call 01727 794104 and we can run through it with you.
  • Why do you ask for so much information about my property? (From a landlord)
    As your agents, we need to know about a variety of little things to be effective in marketing and managing your property. Each piece of information will enable us to either keep you and your property legally compliant, prevent misunderstandings and wasted viewing appointments, or ensure that your tenants have all they need to properly maintain and look after your property throughout their tenancy.
  • How can I find out about school catchment areas?

    Tricky as the rules seem to change but we use School Guru who come up with very useful info - this link will take you to their website

  • What are "exchange" and "completion"
    The exchange means the exchange of contracts. Many years ago this meant that the buyer and sellers solicitors met and literally exchanged the contracts in identical form signed by their respective clients. Today the exchange usually just takes place over the telephone where each solicitor confirms they are in possession of a signed contract. Exchange is a significant milestone in that the transaction becomes a legally binding contract between the seller and the buyer at that point. One of the terms of the contract at exchange will be the completion date. Referred to as completion. This is the date on which the title to the property is transferred by the sellers solicitor to the buyer, the buyers solicitor transfers the agreed sale price to the seller and the buyer takes possession of the property. This is the date that the new owner of the property usually moves in. There is usually a time period between exchange and completion and this period can vary from a few seconds if exchange and completion take place on the same day or several months, even years. The norm however is usually between 2 and 6 weeks, and it is during this period that each party is able to book removals, make arrangements for the transfer of utilities and post and of course tell friends and family, or not !
  • I understand I need an EPC - how much is it and how long will it take?
    We can organise this through a third party. It takes about 24 hours and costs £50 plus VAT.



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