These are a few of the unsolicited emails/letters we have received from people who have had dealings with Collinson Hall. They are all genuine and given to us freely and un-prompted.

Mr & Mrs H

Just a quick email to thank you all so much for your efforts on our behalf in selling the above property. Although it was a relatively simple transaction and value wise probably one of your lower end properties, Christine and I always felt that we had your 100% effort and focus on selling the flat and getting the transaction over the line. When I met Rod for the first time he assured me that Collinson Hall stood out from the other agents I’d spoken to because of your customer care and service and that certainly proved to be the case thanks to your efforts. Once again, many thanks for your hard work which we very much appreciate.

D.W. Management Company Director

To whom it may concern I had helped manage a block in St Albans with 12 flats in total for a number of years with two previous owners, until we handed the management of it to Gary Ashton and his team at Collinson Hall as it was proving too much to continue, my co directors had to resign due to not being owners and the management of the property was suffering due to this. We had always resisted handing over to a management company due to fears of costs and lack of control on how and when things were done. If I had known now the benefits of handing management over to Collinson Hall block management before then I would have done it at least ten years ago. Gary’s team have proven that the management of a block needs to be done with professional competent individuals that know what needs to be done with all aspects of management, from health and safety to maintenance contracts on gardens and communal areas, can price things accordingly and be there when required, but also have a pro-active approach to the management rather than the solely re-active one we had previously due to time constraints and financial constraints. Gary and Karen met me at the site and put together a plan of action for hand over, discussed and agreed with me the ongoing priorities and requirements for all the owners, along with implementing quality work that has very quickly made the development look like a prime site which is what it always should have been. He very quickly took over the whole management and I have been involved only when required to make decisions on work and costs. Everyone is up straight with their service charges, Gary and his team have sorted the issues with the car park and non-tenants parking there, along with making the whole place look so much tidier and more attractive, a major plus to all the owners and everyone living there. I cannot recommend their services enough, and the benefits are for everyone who owns or lives there, which includes me.

Oliver Arnott, Solicitor. Director at 20 Upton Avenue Management Company Limited.

" I am very pleased with the first class and bespoke service provided by Gary and his team. The block management service provided a complete solution to all of our needs for the common parts, which was a big weight off my shoulders as I am just a regular home owner and not expert in all the matters that come with owning common parts. Everything is dealt with promptly and professionally and at very competitive rates. Gary and the team are very friendly and approachable. The service has the personal touch and I feel that Gary and the team care about the maintenance of our property as if they were one of the owners, with pro-active checking and communication. I highly recommend Gary and his team for your block management needs."


Hi Richard, I just wanted to drop you a line to say thank you for getting me through to completion with my shop. I'm very grateful for the time you took explaining all the unfamiliar terms and countless times you and Karen showed me around. You provided a friendly and professional service. Thanks again, Best wishes, Emma


Elaine - Just wanted to buy you a drink to say a huge THANK YOU for all you did for me to get my house sold. I have huge respect for your skills and diplomacy and was grateful for the humour! You were brilliant !


Elaine - Just wanted to buy you a drink to say a huge THANK YOU for all you did for me to get my house sold. I have huge respect for your skills and diplomacy and was grateful for the humour! You were brilliant !


We are extremely pleased we chose Rod and the team at Collinson Hall to sell our house. From start to finish they went out of their way to make sure everything went smoothly and were always available to give updates and answer our questions. Unlike other local estate agents, they were at all times very professional, yet also friendly and approachable - we knew we could trust them to get the best possible outcome for us. Not only did they make the whole process very straightforward, they helped to secure a great deal with our perfect buyers – all in all we can’t recommend them enough. M, St Albans


We are extremely pleased we chose Rod and the team at Collinson Hall to sell our house. From start to finish they went out of their way to make sure everything went smoothly and were always available to give updates and answer our questions. Unlike other local estate agents, they were at all times very professional, yet also friendly and approachable - we knew we could trust them to get the best possible outcome for us. Not only did they make the whole process very straightforward, they helped to secure a great deal with our perfect buyers – all in all we can’t recommend them enough. M, St Albans

Etchingham Court

Dear Gary I must thank you for all the work being done on the building. Since Collinson Hall have taken over the management of Etchingham Court with you at the helm, things have improved considerably

Mr W - U L Rd Management Co Ltd

We have being using Collinson Hall for a number of years and find them to be excellent. They reply promptly to requests seeing that emergency work is done ASAP; and ensure regular work is carried out by qualified tradespeople. They are also, able to offer alternative tradespeople. We get regular e-mails concerning the progress of work or quotation process

Mr A - Chairman of E Court Management Ltd

Collinson Hall (CH) have been managing our block of 52 flats for just over one year. Through inaction of previous agents, many issues had built up with the property over many years. Gary Ashton from CH was thrown in the deep end. During the year we have managed to move matters forward on many fronts. Gary’s knowledge of legal matters relating to property management has proved invaluable in ensuring that the board is making correct decisions. His attention to detail ensures that no stone is left unturned. As Chairman I am confident that although I may overlook issues, Gary is always there to remind me of matters which require decisions. Gary is conscientious in his management and personally visits the block each month. On a quarterly basis he also attends our board meetings. Through Collinson Hall’s and Gary’s contacts we have had access to contractors and professionals who have been invaluable to improving the block and bringing accounts in line with current best practices. I have no hesitation in recommending CH to any prospective client.


Thank you for everything. Your professionalism was outstanding, you understood how difficult selling our home was for us and the emotional journey we were on. Thanks for holding our hand letting us move at just the right pace. We were very pleased with the result and knew that your support and guidance was always there. once again many thanks for helping us to get there. You are brilliant at your job!


Dear Richard, we have a long standing relationship with Collinson Hall who manage a light industrial estate on our behalf. In so far as to their service and advice is concerned, we feel that we are in safe hands. Kind regards,

Mr B

Collinson Hall did a great job of letting my property. They managed to find an ideal tenant at a rent that was 20% more than the outgoing rent all within about 2 weeks.


I found that Richard and Karen at Collinson Hall were always responsive to my requests for information and general help regarding progression of the property purchase. It was great having someone to call who I had confidence they would deliver in a timely manner. I would happily use Collinson Hall again. Many thanks.

Mr P C

Thanks for all your help with this. In truth I am not sure we would have been able to see this through if it had not been for your diligence and patience throughout. We are really very pleased with our purchase. Will be sure to drop you in some bubbly in due course (completion only a couple of weeks away).

Mr & Mrs V, St Albans

Dear Steven, We have exchanged on our house today and wanted to make it top priority to get in contact with you personally and let you know how delighted we have been with the level of service and expertise from your team in St Albans, with a special Thank You going to David Chadwick. We had initially marketed our house last May with another St Albans agent, however, after numerous second and third viewings the deal was never actually clinched, so we withdrew our house from the market a few months later, feeling very disillusioned by the whole process. We then got in contact with Collinson Hall after friend had recommended your agency. We met with David and he suggested an appropriate marketing plan. He also recommended some very clever updates to make to our home, in order that it be seen in the best light. We immediately felt very confident with our decision to appoint Collinson Hall and David quickly demonstrated that he was knowledgeable, professional and had a great understanding of the market place. Whilst we appreciate this probably comes across as a smooth and swift transaction, we feel that this is purely down to the incredible service delivery and sales strategy at Collinson Hall. David has remained in constant contact with us throughout this whole process and has always returned calls, been contactable at any hour and responded to emails sent out of hours and at weekends. We were promised a weekly update after we accepted the offer in early January and that is exactly what has been delivered, right up until the last few days where there have been last minute legal issues causing everyone concern. David took the bull by the horns today and ensured that all parties were kept fully informed and the exchange came within our deadline, to secure a rental property. It has been refreshing to work with such a credible agency, who are quite clearly top of their game. We would have no hesitation in recommending Collinson Hall and would be grateful if you could pass on our thanks to David and the rest of the team.

M&P, St Albans

Dear Rene, Lisa and team, We wanted to say a very big thank you for all your help and dedication which went into ensuring the sale and purchase of our homes ran smoothly and without any hiccups. From the very first minute we walked into your offices we felt an overwhelming sense of professionalism, commitment and caring, which was comforting and so reassuring leading up to and throughout the property's sale and purchase process. Lisa; from the moment you realised I'd fallen in love with one of your properties you were 100% committed to ensuring we got it, and never gave us a moment to doubt we would. We will never forget you, and how well looked after we were in your capable hands. Thank you for all of the behind the scenes management and negotiation. Rene, you went above and beyond the call of duty to ensure the chain ran smoothly and kept us informed and reassured throughout, given the entire chain was managed by yourself. Your service was exceptional and we cannot thank you enough for all your hard work. Your entire team's ongoing communication, thoroughness, and willingness to always go the extra mile for all of your clients is testament to your exceptional reputation within our community and we would not hesitate to recommend your services to anyone who is looking to move or buy within Chiswell Green. Thank you again and best regards, Michelle & Paul

A.C., St Albans

Hi Elaine, I don't think I ever properly thanked you for helping with our move from Kingsbury Mews to Boleyn Drive. We were really impressed with your service and with Collinson Hall in general - we've been recommending you ever since!! Anyway, we have been busy modernising this house and were wondering if you could possibly pop by to give us a valuation before we spend any more money on it! We'd really appreciate your opinion and we'd love the chance to discuss our options with you. Many thanks. A.C.

D.V., St Albans

Dear Philippa, We have been so far very happy with the service provided. Collinson Hall takes good care of both tenants and landlords and is very efficient in getting things done. Since we want to keep good tenants happy and our flat in good condition, we really appreciate that all problems are dealt with quickly and efficiently. On top of that you have all been very easy to deal with and very professional and your contractors (that we have also used thanks to your recommendation in our new property) are excellent (that's our experience so far). Kind regards, D.V.

Mr & Mrs U

David & Team, Many thanks for your hard work and support in getting 28 E.R. to exchange. Best wishes, S & M.

N & C, St Albans

To David, A quick note to say a big Thank You for all your help with the sale of Cannon Street. Have been impressed with the service throughout and aside from the solicitors time management has gone through relatively pain-free. No doube we will be in contact when we decide to sell (it will be a while!). Thanks again. N, C & R.

Mr & Mrs C

David, I just wanted to take the time to express my sincere thanks for what I can only say was an unusually positive experience in home buying. You and your colleagues were not only helpful, but you were extremely courteous at all times regardless of the frequency of my communications. Your professionalism in representing the interests of both buyer and seller are also commendable. The element of client service that you have added to the sale process is a winning formula and it can only bode well for future business. As we all know, there is no better form of advertising than word of mouth and from my experience I can only speak of positive things when it comes to Collinson Hall. Thanks again to you and your colleagues for all your help in securing for us the perfect property in St Albans. Kind regards, Mr & Mrs C

A & R, St Albans

Dear Elaine, Just a note to thank you and everyone at Collinson Hall for all your help with both Buckingham Court and Walton Street - we already love our new home! Thanks again, A & R.

L & J, St Albans

Just wanted to say thank you so much for all your help with the sale of our house. From day one you were professional, efficient and extremely helpful. We felt completely confident in your hands through the whole sales process as your expertise, experience and impressive local knowledge put us at ease. It was quite a lengthy process in the end due to delays with our purchase and you and your colleagues kept us sane through several fraught situations. Nothing was too much trouble. We only wish customer service was this good everywhere! Many thanks again. All the best, L & J.

Mr & Mrs C, St Albans

Thank you for making our purchase of G.L. such a smooth and positive experience. We are very much enjoying living in our new home. Best wishes, J&N

Miss G, St Albans

Hi Elaine, I'd like to thank you and your team for all of your help and support with the sale of my house. I am really pleased that I chose Collinson Hall and would certainly recommend you. All the very best. K.

N.E., St Albans

I have decided to drop a line to you just to say thanks to you David and the rest of your fantastic team. We came along to you a couple of years ago now and really knew very little about letting property, with your sensitive handling and expert guidance we decided to let Collinson Hall fully manage our property and what a decision it has been. Everything you have done for us has been first class, the tenants,the contracts you handle and the maintenance experts you provide have allowed us to carry on with our lives knowing full well that any property matters are being dealt with fully by Collinson Hall. I was really impressed how the last family left the house,and so pleased with the new family you found for us. If anybody requires reassurance on instructing Collinson Hall to let and manage their property I would be more than happy to share my own experience it really has been a surprise to me how professionally and smoothly it has all been done. Kind Regards, NE.


Dear Steve, Thank you for your presentation at the BSI seminar which I attended last week. I wanted to drop you a line to say I found it very inspiring and it is good to know there is someone in your sector taking a lead on this. The examples you highlighted demonstrated the risk well. It would be good if your company was nationwide. Regards, Peter

E.M., Chiswell Green

As we draw close to completion date we just felt that we wanted to write and thank you all very much indeed for the fantastic service we have received from you since we put our property on the market. Not only has your service always been extremely professional, but also you have combined this with a warm, friendly atmosphere whether on the telephone or when entering your office. Your realistic initial valuation of our house also resulted in us achieving a sale at the upper end of your estimated figure, which has to be a good result! The regular feedbacks following each viewing were much appreciated and we cannot imagine how anyone could possibly have better service from an estate agent. Thank you once again for all you have done to enable us to achieve a quick sale at a good figure and we wish all of you the very best for the future.

Mrs R.T.

Dear Elaine - Thanks for telephoning regarding the completion of the sale of my uncle's house. You have helped me with everything all the way through - far more than I could have expected. As I have had to conduct the sale from Norfolk, the fact that you were on hand in St Albans to organise things has been marvellous. You negotiated a price above the asking price with buyers who had no chain and everything went like clockwork. Thanks to you and the staff at Collinson Hall a difficult time was made easy.

A & N, Chiswell Green

Dear Rene, A very big thank you to you and your team who have been so supportive in the selling of our family home which has been in the family for 58 years. Big big thank you to Lisa and Yvonne, who always replied to emails in a very polite manner and with such ruthless efficiency. I really think the service you supply is a second to none - service with values not often seen in many services these days. Thank you for going the extra mile, just wish I had some more properties to sell as it's been a pleasure dealing with you. Keep up the great work. With kindest regards, A & N x

T.E., St Albans

Dear Jackie, Now that the sale of my house is underway, I want to thank you and the Lettings team at Collinson Hall for your support over the past two years when you managed the rental of the property for me. I particularly appreciated your clear and speedy communication and your management of all issues, including maintenance and repairs, through a wide network of suppliers who provided high quality and well priced solutions. Importantly, you also managed a seamless transition between the Lettings and the Sales teams within Collinson Hall, going above and beyond expectations in ensuring I had all the required documentation to hand to expedite the process. I would have no hesitation in recommending your services to anyone who requires a professional and responsive Lettings Agent. With best regards, T.E.

Mr L & Ms C

Finally, just another thanks for all your help around the move. It went amazingly smoothly and the inventory firm were extremely professional. In addition, the house was in a superb condition and the tiny bit of work that was done by your electrician was done very quickly. It's been a really impressive service and certainly puts our experience of some London lettings agents in the shade!

M.T., St Albans

Hi Jackie, The sale has exchanged and completion is due Friday 23rd January. I have heartily recommended you to the new owner who is a large property company. Many thanks to you and all your colleagues for your patience and help over the years - I think this was let through Halls since the 1960's when my grandfather acquired it. End of an era and sad to see it go really! With best wishes, M.T.

Mr & Mrs D

To our wonderful Estate Agents - David, Elaine & Linda to name just the ones we know were directly involved. Thank you for doing all those viewings and spending so long negotiating the price with the buyer. Huge thanks. K, T & E. XXX

Mrs P, St Albans

We wanted to thank both of you for your work but also your approach to the sale of C. Avenue. We really feel it couldn't have been handled better by any other agent and will recommend you when we get the opportunity. It was interesting how important the matter of trust was. It must be really difficult to maintain the trust of both vendor and client when they have different agendas - but you seem to be able to do this. It must be the years of experience.

Mr & Mrs P, St Albans

Thank you for all of your help and advice during our move. Everything went amazingly smoothly and that was mainly because of your hard work! Thank you. V. & O. P.

Mr P

Hi David. Thanks very much for the message. We got in by mid-afternoon on Friday and it's all taking shape nicely. Thanks so much for all your help over the past few months. I really appreciated all your proactive communications and support in completing the chain. Kind regards, TP


Hi Jackie, As a tenant of one of your managed properties for the past 5 years we would like to let you know how happy we are with the excellent service you provide. Whenever we have contacted you with any problems it has been solved in a fast, efficient and professional manner. We are always contacted to let us know when the service engineers are attending to rectify the problems. We have recommended Collinson Hall to family and friends. Once again, may I thank you for your help.



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Answers to previously asked questions...

  • How much is an annual season ticket from St Albans to St Pancras?

    As at Dec 2018. The standard charge quoted on the Thameslink website for annual season ticket is £3,500.00. For a monthly season ticket is £336.00 and for a weekly season ticket is £87.50.

  • What are the stamp duty thresholds for buying a property?

    Its all got complicated and now depends if you are buying a property as a principle residence. The most up to date info (as Apr 16) is here

  • I am tenant looking to rent one of your properties. What charges should I expect to pay.
    You can find this information in the tenant section of our website - should it need any clarification please call 01727 794104 and we can run through it with you.
  • Why do you ask for so much information about my property? (From a landlord)
    As your agents, we need to know about a variety of little things to be effective in marketing and managing your property. Each piece of information will enable us to either keep you and your property legally compliant, prevent misunderstandings and wasted viewing appointments, or ensure that your tenants have all they need to properly maintain and look after your property throughout their tenancy.
  • How can I find out about school catchment areas?

    Tricky as the rules seem to change but we use School Guru who come up with very useful info - this link will take you to their website

  • What are "exchange" and "completion"
    The exchange means the exchange of contracts. Many years ago this meant that the buyer and sellers solicitors met and literally exchanged the contracts in identical form signed by their respective clients. Today the exchange usually just takes place over the telephone where each solicitor confirms they are in possession of a signed contract. Exchange is a significant milestone in that the transaction becomes a legally binding contract between the seller and the buyer at that point. One of the terms of the contract at exchange will be the completion date. Referred to as completion. This is the date on which the title to the property is transferred by the sellers solicitor to the buyer, the buyers solicitor transfers the agreed sale price to the seller and the buyer takes possession of the property. This is the date that the new owner of the property usually moves in. There is usually a time period between exchange and completion and this period can vary from a few seconds if exchange and completion take place on the same day or several months, even years. The norm however is usually between 2 and 6 weeks, and it is during this period that each party is able to book removals, make arrangements for the transfer of utilities and post and of course tell friends and family, or not !
  • I understand I need an EPC - how much is it and how long will it take?
    We can organise this through a third party. It takes about 24 hours and costs £50 plus VAT.



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